No worries! If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the yellow icon at the bottom right of this page will open chat - or email at [email protected].
Frequently Asked Questions
What should I do if I have forgotten my password?
Are the games fair?
At GOAT Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.
Can I try the games without spending any money?
Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Demo” to load the game in the demo play mode.
What happens if the game I’m playing freezes in the middle of a round?
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played in the background on the server and the winnings, if any, are added to your balance.
I can’t get the casino game to start when I click the link. What should I do?
If a casino game won’t load at all, the first option should be to close it and try reloading it again.
If the issue persists, clearing your browser’s cache and cookies, and then reloading the game could help. Another option is to try a different web browser; it could be that the one you are using is having difficulty with the games you are trying to load for some reason.
In case it still does not work, contact our support team. We will find a solution to any such problems!
Is my information secure at GOAT Casino?
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
How do I submit my documents? Where can I see the status of my documents?
To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.
Can I close my account for a specified amount of time?
Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our friendly support team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to [email protected]. They are on the ball 24/7 and will sort everything out as fast as possible.
